Player Services Hosts

Lauren is our VIP Services Manager. She has been with the company since 2005. Her favorite thing about her job is that there is never a dull moment. Well, and let’s not forget the cruises! When she isn’t at work, you can find Lauren spending time with friends and family, throwing the Frisbee for one of her doggies, trying to work on her golf game, or attempting to create a culinary masterpiece!

303.582.6343Call Terry

Terry has been employed with us since 2000. He has been around the hospitality industry for 20 years and still gets goose bumps when he sees guests win big jackpots! Outside of the casino, he enjoys spending time with his family, especially his daughter. You can also find Terry hiking, biking and watching his favorite team, The Broncos!!

Rolando has found his home here in the Rocky Mountains of Colorado. Being well versed  in the service industry he loves to interact with our guests. To quote Rolando directly, “My favorite part of my job is putting a smile on our guest’s face”!  In his free time, Rolando likes to spend time with his family, cook a hearty meal, or listen to music

303.582.6343Call Lisa

Lisa is a third-generation Colorado native. She attended Oklahoma City University and majored in performing arts. She holds multiple teaching certificates in ballet, jazz, tap, Zumba, and yoga. Lisa has over 35 years of experience in entertainment, marketing/sales, and management. She has a tenacity for unparalleled guest service and would love to elevate your next experience at the Lodge and Gilpin. When not at work, Lisa is on faculty at multiple dance schools in the front range.

303.582.6343Call Erin

Erin has lived in the Southeast, Northeast, Midwest, and the Pacific Northwest – but thinks the Rocky Mountains and beautiful Colorado weather can’t be beat!  She studied Psychology and Counseling, earning a Bachelors in Psychology and a Masters in Counseling from UNC-Charlotte.  With almost 30 years in various customer service positions, she strives to put a personal touch on every encounter and make everyone’s experience a great one.  Erin’s outside interests include traveling, hiking and camping, watching sports, and listening to all varieties of music.

Lienna is our trilingual host with over a decade of industry experience. In Europe, she studied foreign literature and graduated with a Masters in Linguistics. She has lived in several places around the world, creating many wonderful connections throughout her travels. In 2006, Lienna landed in Colorful Colorado and then in Beautiful Black Hawk. Nothing makes Lienna happier than bringing your gaming experience to new heights! When not at work, you can find Lienna hiking through the hills of the front range, swishing down the slopes of Copper Mountain, or enjoying time with friends.

Marcus is a proud Colorado native who has been working in the hospitality industry for over 10 years with more than 5 years gaming experience.  He feels there is no better feeling than making someone’s day!  The best thing he has accomplished in life is becoming a father.  When Marcus is not at work, he enjoys traveling and spending time with his ever-growing family.